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Policy

  1. Return and Refund Policy:

    XO offers a hassle-free return and refund policy. If you are not completely satisfied with your purchase, you can initiate a return within 7 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Once the returned product is received and inspected, we will process the refund back to the original payment method within 7 business days.

  2. Warranty Policy:

    XO provides a 1-year warranty on all products. This warranty covers manufacturing defects and faulty workmanship. If you encounter any issues with your XO product within the warranty period, please contact our customer support team for assistance. The warranty does not cover damages caused by improper use, accidents, unauthorized modifications, or normal wear and tear.

  3. Shipping Policy:

    XO offers free both domestic and international shipping. Orders are usually processed within 1-2 business days. Once the order is shipped, you will receive a tracking number to monitor the delivery status.

  4. Privacy Policy:

    XO takes customer privacy seriously and is committed to protecting any personal information collected during the purchasing process. We only use your personal information to process orders, improve customer service, and provide product updates and promotions if you opt-in for such communications.

  5. Product Compatibility Policy:

    XO products are designed to be compatible with a wide range of devices and platforms. However, it is essential to check the product descriptions or contact our support team if you have any compatibility concerns.

  6. Customer Support Policy:

    XO values excellent customer support. Our customer support team is available to assist you with any product-related inquiries, warranty claims, or general assistance. You can contact our customer support through our website, email, or phone during our business hours.

  7. Product Quality and Safety Policy:

    At XO, we prioritize product quality and safety. All our products undergo rigorous testing and meet industry standards to ensure their reliability and performance. We are committed to complying with safety regulations and providing products that are safe for use.