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Frequently Asked Questions

FAQ

  1. What kind of products does XO offer?

    XO offers a wide range of tech products, including earbuds, chargers, speakers, headphones, converters, keyboard mouse, and cables, designed to enhance your digital experience.

  2. Is there a warranty on XO's products?

    Yes, all products sold by XO come with a 1-year warranty. This warranty covers any defects in materials or workmanship during the stated period from the date of purchase.

  3. How do I claim the warranty for a product that has an issue?

    If you encounter any issues with your XO product during the warranty period, simply contact our customer support team. They will guide you through the warranty claim process and ensure that your concerns are addressed promptly.

  4. How do I claim the warranty for a product that has an issue?

    If you encounter any issues with your XO product during the warranty period, simply contact our customer support team. They will guide you through the warranty claim process and ensure that your concerns are addressed promptly.

  5. What does the warranty cover?

    The 1-year warranty covers manufacturing defects and faulty workmanship. It ensures that the product is free from defects and performs as intended under normal usage conditions.

  6. What is not covered under the warranty?

    The warranty does not cover damages caused by improper use, accidents, unauthorized modifications, or neglect. Additionally, any damages resulting from normal wear and tear are not covered under the warranty.

  7. What is not covered under the warranty?

    The warranty period for all XO products is 1 year from the date of purchase. Please retain your proof of purchase to claim the warranty.

  8. Can I get a replacement if my product is defective within the warranty period?

    Yes, if your product is found to be defective within the warranty period, we will provide a replacement or repair the product, depending on the nature of the issue and product availability.

  9. Are XO products compatible with various devices and platforms?

    Yes, XO products are designed to be compatible with a wide range of devices and platforms, ensuring a seamless experience for our customers.

  10. How can I contact XO's customer support?

    For any inquiries, warranty claims, or product assistance, you can reach out to our customer support team through our website or via email/phone provided on our contact page.